Issues with Managed Migration

Beneath the Trends - A detailed look at the issues facing claimants going through managed migration

Child Poverty Action Group and abrdn Financial Fairness Trust

September 2023

An alarming 28% of tax credit claimants who are required to move to universal credit (UC) as it replaces older benefits have not claimed UC and have had their tax credits stopped by the DWP as a result, new Child Poverty Action Group (CPAG) analysis shows.

CPAG warns that the figures do not bode well for the roll-out of the so-called ‘managed migration’ to UC which by the end of 2024/25 will see 1.8 million households currently on older benefits required to claim UC. The charity is deeply concerned that families who need and are entitled to UC are not getting enough support to claim and will be left unable to manage unless the DWP changes tack. Those who have their current benefits stopped because they don’t move to UC will also miss out on the Government’s £300 cost of living payments.

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